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# How do I make a return?

A return is possible in most cases, **subject to our prior agreement**. Here's how it works.

### What can be returned

* Standard parts, **in their original condition, complete**, with all their accessories.
* ⚠️ **Cannot be returned:** **made-to-measure** products (springs, cables made to your dimensions) once production has started, as well as **electronic** products (motors, control units, circuit boards, transmitters/receivers) once removed from their blister packaging and/or installed.

### The procedure

1. **Contact us first** with your order number and the reason — **no return is accepted without our prior agreement**, otherwise it will not result in any credit or refund.
2. Once agreement is given, return the part in its original condition, complete, with a copy of your invoice.
3. **Return shipping costs are your responsibility.**

### The refund

It is issued after receipt and inspection of the returned product, **up to the price of the returned items, excluding the original shipping costs.**