> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.aidegar.fr/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How do I order the right spare part first time?

Ordering the right part comes down to **three simple steps** — for a spring, an opener, a seal or a lock.

### 1. Identify
Determine the part and gather the useful information (make, model, year, dimensions, photos). Our identification tutorials will guide you.

### 2. Check compatibility
Before ordering, make sure the part matches your door. **If in doubt, send us measurements and photos: we'll confirm whether it's the right reference.**

### 3. Order
Add the right reference to your basket and complete your order on the site. You'll receive a confirmation by e-mail.

Not sure at any stage? Contact us before confirming your order, to avoid a return. We're available by chat, e-mail and phone.