> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://faq.aidegar.fr/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# My parcel arrived incomplete: what should I do?

Is a part or accessory missing from your parcel? Here's how to report it for a quick resolution.

### What to do

1. Check the order confirmation e-mail: was the order supposed to arrive in a single parcel, or several — contact us by e-mail
2. If an item really is missing, contact us with your **order reference** and the missing reference.
3. Attach a **photo** of the contents received.

Send us your order reference and the missing reference: we'll check what was shipped.