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# My payment failed: what should I do?

An online payment failure most often has a simple cause.

### The most common causes
* **3D Secure not confirmed** — verification via your banking app or SMS didn't complete in time.
* **Card limit reached** — especially for higher-value orders.
* **Incorrect card details** — number, expiry date or security code entered incorrectly.

### How to try again

Try the payment again, possibly with a different method (see "What payment methods do you accept?"). If the problem persists, contact us: we can send you a **payment link by e-mail** or take payment over the phone.

**And then?** If the problem persists, contact us with details of the error you encountered: we'll help you complete your order.