What information should I send you to identify my part?

Most parts don't carry a visible reference. Here are the few details that let us find the right part.
On a garage door, very few parts display a clear reference. To guide you accurately, we rely on a few simple pieces of information — the more you give us, the faster the answer.

The key details

• The make and model of your door
• The type of part: spring, opener, remote control, seal, lock, roller, panel…
• The dimensions, where possible
• Photos

The most useful photos

• An overall view of the door, taken from inside
• A close-up of the part in question
• The door's label or plate, if visible

And then? Send us these details via chat, WhatsApp, e-mail or phone: we'll identify the matching reference.

Updated on: 08/07/2026