• Where can I find the rating plate on my door or opener?

  The rating plate is often the quickest and most reliable way to identify your equipment. Before trying to measure or describe your part, check whether a rating plate is present: it usually contains all the information you need at a glance (make, model, reference, serial number). Where to look: On the door — most often on a side jamb, near the rails, or on the door panel itself. On the opener — usually on the motor housing, on the side or underneath. Found a plate? Send us a clear phoFew readers

• What is a Z, N or L track fitting, and why does it matter for choosing my cable?

  The track fitting is the metal part that guides the door as it moves. The type of track fitting differs depending on the position of the counterbalance springs on the door. The position of the springs and the dimensions of the door determine the type and length of the cables. Length also depends on the height of the door. The three most common shapes: Z track fitting — ""Z""-shaped, associated with doors where the extension springs are positioned vertically on the side jambs. N track fFew readers

• Should I replace both springs at the same time, or is one enough?

  Only one spring has broken, and the other looks fine? Here's why we always recommend changing all the springs. The springs on a given door are fitted at the same time and go through the same number of opening/closing cycles. If one has broken through fatigue, the others have comparable wear. Replacing just one spring unbalances the door, since the new one counterbalances more weight than the old one.Few readers

• How do I measure the wire diameter, length and inside diameter of my spring?

  Three measurements are essential for us to make your spring to measure. Here's how to take them correctly. To offer you the right type of spring first time, we need three precise measurements. Don't worry: they're easy to take, with a simple tape measure. For extension springs, read our tutorial Taking the measurements of a torsion spring for a sectional door https://www.aidegar.fr/content/9-comment-mesurer-ressort-torsion-pour-porte-sectionnelle and watch our video https://youtu.be/MabwFFew readers

• Does my door's make have specific parts (Normstahl, Novoferm, Hörmann...)?

  Parts for Normstahl, Novoferm and Hormann doors are make-specific. Some makes use proprietary finishes or systems. Here's why telling us your make helps us guide you. Even for components that seem similar at first glance (springs, cables, rollers, rails). The same spring size, for example, can come with different winding cones or finishes depending on which make of door it fits. Specifying the make of your door, alongside measurements or a photo, greatly reduces the risk of orderinFew readers

• How do I identify the lock on my garage door's wicket door?

  What to note down The make of your door (Novoferm, Normstahl, Hörmann, Tubauto…) The model and year of the door. Sectional or up-and-over door The opening direction if up-and-over: number of locking points (1 or 3) if sectional: position (centre or intermediate)Few readers

• How do I program or reprogram my remote control?

  The programming procedure depends entirely on the make and model of your opener; the remote control must be compatible with your opener. The right first step: identify the make and model of your opener check that the remote control is a genuine part and that it suits your opener. If your equipment came from Aidegar, give us your order reference and we'll give you the exact programming procedure for your equipment.Few readers

• I have an industrial door: are the parts different?

  Yes, particularly the springs and cables, which are sized differently to withstand the weight and frequency of use of an industrial door.Few readers

• How do I identify the right seal for my garage door (bottom, side, lintel)?

  A sectional garage door generally has four seal locations, each with its own reference. The four types of seal The bottom seal — fitted under the last panel, in contact with the ground. It's the most heavily used and most often replaced. The side seals — along the jambs, on the sides of the door. The lintel seal — at the top, against the garage lintel. The threshold seal — on the ground; it's not fitted on every door. How to measure it For Novoferm, HörmanFew readers

• How do I tell the difference between a torsion spring and an extension spring?

  The torsion spring — The torsion spring is fitted ONLY on sectional doors, and is installed horizontally. Torsion springs can be "at the front" = next to the lintel; they can also be "at the back", placed at the other end of the rails. The extension spring — It's most often installed vertically but can sometimes be positioned horizontally, on either side, along the sides of the door, along the guide rails; they stretch as the door closes and relax as it opens. Extension springs can be fFew readers

• How do I identify my lock cylinder?

  A garage door wicket door lock is easier to replace than you might think, as long as you identify the right model. What to note down The make of your door (Novoferm, Normstahl, Hörmann, Tubauto…) The model and year of the door. The cylinder lengths (inside and outside)"Few readers

• What is a garage door window, and how do I replace it?

  A window is the glazed part that lets light into the garage. Here's how to identify yours. A window is a glazed panel built into one or more panels of your garage door, to let light through. What to measure The width and height of the window (outer frame dimensions) The thickness of the panel it's built into The shape: rectangular, oval, round, barred or not And then? Send us the dimensions and a photo of your window (fitted, if possible): we'll suggest the matchiFew readers

• Which opener should I choose for my garage door?

  The opener needs to be suited to your type of door. Here are the criteria that make the difference. Choosing an opener depends on five main criteria, even before talking about make or budget. The type of door — A sectional, up-and-over, side-sliding, roller, hinged or gate door doesn't use the same opener systems. The weight and size of the door — The bigger and heavier the door, the more powerful the opener needs to be. An undersized opener will strain on every cycle and wear out premaFew readers

• My door has a built-in wicket door: how do I identify its specific parts?

  A wicket door (a small pedestrian door built into the garage door) is a mechanism in its own right, with its own specific parts. The parts differ depending on the make, model and size of the wicket door. What to note down The make of your door (Novoferm, Normstahl, Hörmann, Tubauto…) Parts specific to the wicket door Wicket door hinges, different from standard panel hinges. Wicket door handle and lock. Control rods and cables. The position on the wicket door (centre or intermedFew readers

• How do I identify my garage door lock?

  What to note down The make of your door (Novoferm, Normstahl, Hörmann, Tubauto…) The model and year of the door. Recessed or surface-mountedFew readers

• Standard spring or made-to-measure spring: which should I choose?

  If the make of your door is Novoferm, Hormann, Tubauto or Normstahl => you need the manufacturer's original springs. We hold most of their references in stock. To help us identify them, please send us the identification plate. For Hormann or Tubauto springs, you simply need to give us the wire length and diameter — we take care of the rest. For other makes, we manufacture made-to-measure springs — see the section "How do I know which spring to choose for my garage door?" ⚠️ Made-to-measure orFew readers

• What questions should I ask myself before requesting a quote?

  A quick, accurate quote depends mainly on the quality of the information you send us. Here's the checklist to prepare before you write to us. The checklist before contacting us: Which part is affected? (spring, motor, seal, lock…) What is the make and model of my door? Do I have precise measurements, or can I easily take them? Do I have photos of the part and of the door as a whole? Is this a like-for-like replacement or an upgrade? The habit that helps: the more complete youFew readers

• How do I know which spring to choose for my garage door?

  Is your spring broken or worn out? Here's how to recognise your type of spring, which measurements to take, and which photos to send us to get the right reference.Few readers

• What information should I send you to identify my part?

  Most parts don't carry a legible reference. Here are the few details that let us find the right part, every time.Few readers

• How do I find out the make and model of my garage door?

  Knowing the make and model unlocks the identification of almost every part. Here's where to find the information.Few readers