• My payment failed: what should I do?

  An online payment failure most often has a simple cause. The most common causes 3D Secure not confirmed — verification via your banking app or SMS didn't complete in time. Card limit reached — especially for higher-value orders. Incorrect card details — number, expiry date or security code entered incorrectly. How to try again Try the payment again, possibly with a different method (see "What payment methods do you accept?"). If the problem persists, contact us: we cFew readers

• The made-to-measure spring configurator: how does it work?

  There's no such thing as a "standard" spring If the make of your door is Novoferm, Hormann, Tubauto or Normstahl, you need the manufacturer's original springs. For all other doors, select the make from the menu, then configure the made-to-measure spring identical to the existing one (spring diameter, wire diameter, length...). If your door's make isn't in the list, use one of our online configurators: https://www.aidegar.fr/27-configurer-son-ressort-de-traction.html for extension springs andFew readers

• Is the part in stock, and how long will it take?

  Some parts are in stock, others are prepared or made to order. Here's how it works. In-stock parts An order placed Monday to Friday before 12:00 noon (excluding public holidays) is shipped the same day. If placed after 12 noon or over the weekend, it goes out as soon as our logistics service reopens. Back-order or out-of-stock parts We order from our suppliers daily to keep our stock levels at their best. A part that isn't immediately available is shipped either as soon asFew readers

• What budget should I plan to repair my garage door?

  The cost of a repair varies a great deal depending on the part involved. Here's how to get an idea of the cost before requesting a quote. The budget depends entirely on the part or parts to be replaced. What affects the price: the type of part (a seal costs considerably less than a motor); the number of parts involved. And then? Describe your fault to us: we'll work together to find the most cost-effective solution.Few readers

• How do I order the right spare part first time?

  Ordering the right part comes down to three simple steps — for a spring, an opener, a seal or a lock. 1. Identify Determine the part and gather the useful information (make, model, year, dimensions, photos). Our identification tutorials will guide you. 2. Check compatibility Before ordering, make sure the part matches your door. If in doubt, send us measurements and photos: we'll confirm whether it's the right reference. 3. Order Add the right reference to your basket andFew readers

• How do I get a quote?

  A quick, accurate quote depends mainly on the quality of the information you send us. Here's the checklist to prepare before you write to us. The checklist before contacting us: Which part is affected? (spring, motor, seal, lock…) What is the make and model of my door? Do I have precise measurements, or can I easily take them? Do I have photos of the part and of the door as a whole? Is this a like-for-like replacement or an upgrade? The habit that helps: the more complete yoFew readers

• What payment methods do you accept?

  Several payment methods are available to pay for your order. We accept credit/debit cards, PayPal, bank transfers and cheques. We offer interest-free payment in 3 or 4 instalments via PayPal. We also offer other payment methods widely used abroad, such as iDEAL in the Netherlands, Bizum in Spain, or Bancontact in Belgium.Few readers