How do I order the right spare part first time?

Ordering the right part comes down to three simple steps — for a spring, an opener, a seal or a lock.

1. Identify

Determine the part and gather the useful information (make, model, year, dimensions, photos). Our identification tutorials will guide you.

2. Check compatibility

Before ordering, make sure the part matches your door. If in doubt, send us measurements and photos: we'll confirm whether it's the right reference.

3. Order

Add the right reference to your basket and complete your order on the site. You'll receive a confirmation by e-mail.

Not sure at any stage? Contact us before confirming your order, to avoid a return. We're available by chat, e-mail and phone.

Updated on: 08/07/2026