My payment failed: what should I do?

An online payment failure most often has a simple cause.

The most common causes

• 3D Secure not confirmed — verification via your banking app or SMS didn't complete in time.
• Card limit reached — especially for higher-value orders.
• Incorrect card details — number, expiry date or security code entered incorrectly.

How to try again

Try the payment again, possibly with a different method (see "What payment methods do you accept?"). If the problem persists, contact us: we can send you a payment link by e-mail or take payment over the phone.

And then? If the problem persists, contact us with details of the error you encountered: we'll help you complete your order.

Updated on: 08/07/2026