• Can I change or cancel my order after confirming it?

  This depends on the type of product and the processing stage of your order. For standard products not yet shipped A change or cancellation is generally possible as long as the order hasn't been dispatched. Contact us as soon as possible: the sooner you ask, the better the chances of it happening before shipping. For made-to-measure products (springs, cables) Once production has started, the order can no longer be changed or cancelled — that's the very nature of made-tFew readers

• Can I have my order delivered to a pick-up point instead of my home?

  Yes, depending on the carrier chosen at checkout. Out during the day? Pick-up point delivery can be more convenient. Here are the options available. Pick-up point options DPD pick-up point — select the most convenient pick-up point when ordering; you'll be notified by e-mail or SMS as soon as the parcel is available. Colissimo pick-up point — same principle, with notification as soon as it's ready for collection. Chronopost relay point — collection at the nearest relay pFew readers

• How soon is my order shipped and delivered?

  Shipping Any order placed Monday to Friday before 12:00 noon (excluding public holidays) is shipped the same day. Other orders go out as soon as our logistics service reopens. Here's a video explaining how your orders are shipped: youtube.com/shorts/qMcjoxO6LOM?si=UFETYGiF7OTBQu2A Delivery In France Chronopost — delivered the day after shipping, before 1pm DPD — delivered within 24 to 48 hours of shipping (home oFew readers

• My order has several parcels: why, and how do I track them?

  Is your order arriving in several deliveries? That's normal in some cases. Here's why, and how to track each parcel. An order can be split into several shipments, particularly when it mixes in-stock products with products delivered directly by our supplier. Or if the total weight exceeds the limit allowed by the chosen carrier. How to track each one You'll receive a tracking link per shipment (except for products sent directly by the supplier and oversized products). Check your inbox careFew readers

• How do I track my order?

  Here's how to keep an eye on your order, from confirmation to delivery. Log in to your account to follow the progress of your order and find the link to your parcel tracking. Tracking your parcel As soon as it's shipped, you'll receive a tracking number by e-mail, with a link to the carrier's website. The carrier will keep you informed of your delivery's progress by e-mail or SMS. Finding your order reference It's shown in the confirmation e-mail you received after purchase, and in yoFew readers

• My parcel is late, lost or damaged: what should I do?

  Is your order late, apparently lost, or did it arrive damaged? Here's what to do, depending on the situation. Delivery issues happen, and we're here to sort them out with you. The process depends on the case. Late parcel Carrier delivery times are indicative and not guaranteed. If the estimated time has clearly been exceeded, first check your parcel tracking (see "How do I track my order?"). If nothing is moving, contact us with your order reference: we'll chase the carrier for you. DFew readers