Can I change or cancel my order after confirming it?

This depends on the type of product and the processing stage of your order.

For standard products not yet shipped

A change or cancellation is generally possible as long as the order hasn't been dispatched. Contact us as soon as possible: the sooner you ask, the better the chances of it happening before shipping.

For made-to-measure products (springs, cables)

Once production has started, the order can no longer be changed or cancelled — that's the very nature of made-to-measure (see "How do I exercise my right of withdrawal?").

Updated on: 08/07/2026