How do I track my order?

Here's how to keep an eye on your order, from confirmation to delivery.

Tracking your parcel

As soon as it's shipped, you'll receive a tracking number by e-mail, with a link to the carrier's website.
The carrier will keep you informed of your delivery's progress by e-mail or SMS.

Finding your order reference

It's shown in the confirmation e-mail you received after purchase, and in your customer account ("My account" section on the site).

And then? Keep your order reference to hand: it's the quickest way to deal with any query with us.

Is your parcel taking a while? The times shown by carriers are indicative only: if the estimated time has clearly been exceeded, contact us with your order reference and we'll check the progress of the delivery.

Updated on: 08/07/2026

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