I ordered the wrong reference or the wrong size: what should I do?

A wrong reference is the number one cause of returns. The good news: it's easy to avoid.

How to avoid it

Check that the part is indeed the same make as your door. That the model, the year of manufacture and the orientation match your needs (use our tutorials to help).
Before ordering, measure the part and check the dimensions shown on the product pages.

If in doubt, ask us to confirm the reference — it's free and saves a round trip. This is especially important for made-to-measure springs and cables: once production has started, the order can no longer be cancelled or exchanged.

To help us identify the part, take a photo of your door (inside view, door closed).
Photograph the part removed and in place, then send them to us via chat or e-mail.

If you've already ordered

Contact us immediately with your order reference: for a standard part see "How do I make a return?"
For a made-to-measure part already in production, cancellation is no longer possible.

And then? Give us your exact measurements: we'll work together to identify the part that's actually right for you.

Updated on: 08/07/2026